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quality management system
The complete set of quality standards, procedures and responsibilities for a site or organization. In the project context, ‘sites’ and ‘organizations’ should be interpreted as the permanent or semi-permanent organization(s) sponsoring the project work, i.e. they are ‘external’ to the project’s temporary organization. A programme, for instance, can be regarded as a semi-permanent organization that sponsors projects – and it may have a documented quality management system.